EINNumber.io

Refund Policy

Last updated: October 9, 2026

We want to be straightforward about refunds. The basic principle is simple: if we haven’t started the work yet, you can have your money back. Once we’ve done the work, the refund depends on exactly what was done.

1. Before SS-4 submission

If you’ve paid for a package but we have not yet submitted your SS-4 to the IRS, you can request a full refund at any time. Email support@einnumber.io with your order reference and we will process the refund within 5–10 business days.

2. After SS-4 submission

Once we have submitted your SS-4 to the IRS, the core preparation and filing work is complete. At this stage, fees are no longer refundable. However:

  • If the IRS does not assign your EIN, we will prepare and resubmit your SS-4at no additional charge.
  • If the IRS requests additional information that we can supply on your behalf, we will do so as part of the original engagement.
  • If your EIN is assigned and you then discover an error in the information you provided to us (e.g. a misspelled name), we will prepare a correction filing at a discounted rate.

3. Banking Readiness and other add-ons

For packages that include post-EIN services (e.g. Banking Readiness), the refundable portion depends on what has been delivered:

  • If the EIN has not yet been delivered, you can refund the post-EIN service portion.
  • If the EIN has been delivered and we have already started banking-readiness work, that portion is non-refundable.
  • Follow-up letters for delayed applications are billed only after we send them — if you cancel before we draft the letter, no fees apply.

4. Situations where we offer goodwill refunds

In rare circumstances, even outside our standard policy, we may offer a partial or full goodwill refund. Examples:

  • Our work fell materially below professional standards.
  • A change in IRS policy made the service we provided ineffective.
  • We failed to communicate critical updates in a timely manner.

Goodwill refunds are at our sole discretion and are not a right granted by these Terms.

5. Situations where refunds are not available

The following do not qualify for refunds:

  • IRS processing delays beyond our control (IRS processing times are set by the IRS, not by us).
  • Application rejection due to inaccurate information you provided.
  • Changes to your business situation that make the EIN no longer needed.
  • Bank or platform rejections of your EIN that are unrelated to our work (e.g. industry restrictions, sanctioned-country residence, KYC issues outside the scope of our service).
  • Refunds requested more than 90 days after we submitted your SS-4.

6. Refund process

To request a refund:

  1. Email support@einnumber.io with your order reference number and the reason for the request.
  2. We will review and respond within 2 business days, either approving the refund, requesting additional information, or explaining why it doesn’t qualify under this policy.
  3. Approved refunds are issued through PayPal to the account or card you paid with, within 5–10 business days. PayPal decides how quickly a refund reaches a card or bank account.

7. Chargebacks

If you dispute a charge with your bank or card issuer without first contacting us, we lose the ability to resolve the issue directly with you. Please contact us before initiating a chargeback — we will work with you to find a fair resolution.

8. Questions

For any questions about this Refund Policy, email support@einnumber.io.